Mercure Marseille Centre Vieux Port

The location of the hotel was excellent. Overall, the facilities, the breakfast and the staff were of the highest order. However, the highlight of the stay was undoubtedly the exceptional service provided by one of the staff at the front desk, Ines. There was a strong sewerage odour emanating from the bathroom. Despite requests to have it attended to, it appears the only solution was for a staff member(s) to open the window during the day whilst I was away. Alas, the odour was there in the evenings when I returned. When I brought this issue up with Ines, she promptly came to the room to personally investigate further. Taken aback by the stench, she unreservedly offered another room and within minutes I was transferred. Her polite, friendly, and professional demeanour, quickly erased the negative experiences I had up till this time. She should be commended for her exemplary service.

Room was clean and staff was friendly. I felt the prices in the bar were a little overpriced for basic drinks like coffee However there are plenty of places within walking distance to eat and drink. It's a short walk to the old port and le panier area and if you don't have lots of luggage to carry then you can also walk from the railway station

This is a great location, but a bit creepy at night. We had no issues . We walked everywhere. Hotel was comforable

The hotel has a modern feel and the room was spacious. It's also well located near the Old Port of Marseille. You get the advantages of being in the center: safe area, plenty of transportation, without the noise of the centre. The buffet breakfast has a lot to choose from.

Great breakfast. Great location. Very clean and comfortable bed. Would have enjoyed having an outdoor area available. Staff were cheerful, helpful and very welcoming.